Job description
Annual Salary:$65,000 - $75,000 Location: Sunnyvale, CA 94085 Level: Entry-Level / Junior Employment Type: Full-Time, On-site Department: Retail Sales Our Company: Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution. In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales.
Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers. iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.
Position Summary
We are looking for a detail-oriented and highly organized Sales Operations Specialist to support our Retail Sales team in Sunnyvale, CA. This is an entry-level position focused on sales operations, order management, and retail project execution. The role will work closely with our Sales team, U.S. operations, supply chain, product teams, and China-based teams to support major U.S. retail accounts.
This position is ideal for someone who is organized, responsible, comfortable working with numbers, and interested in building a career in U.S. retail sales operations and project management.
Key Responsibilities
- Support day-to-day retail sales projects and follow up on key project milestones.
- Manage and track customer orders, deliveries, inventory, and related operational activities.
- Follow up on customer requests, samples, packaging, product information, and project requirements.
- Coordinate with Sales, Supply Chain, Product, factories, warehouses, and other internal teams to ensure projects are executed on schedule.
- Maintain project timelines, trackers, sales data, and order records.
- Identify execution issues and follow through with internal teams until resolution.
- Support communication and coordination between U.S. and China teams.
- Assist with retail platforms, customer portals, documentation, and other sales operations activities.
- Support major retail accounts such as CVS, Walmart, Costco, and other U.S. retail customers.
Qualifications
- Bachelor’s degree preferred; recent graduates are welcome to apply.
- 0–2 years of experience in Sales Operations, Project Coordination, Order Management, Supply Chain, Retail, or a related field preferred.
- Strong organizational skills and attention to detail.
- Strong ownership and ability to follow projects through completion.
- Comfortable working with numbers, Excel, spreadsheets, and business data.
- Ability to manage multiple projects and priorities simultaneously.
- Strong written and verbal communication skills.
- Bilingual in English and Chinese (Mandarin) strongly preferred, due to frequent coordination with China-based teams.
- Experience with U.S. retail, e-commerce, ERP systems, or retailer portals is a plus but not required.
- Must be able to work on-site in Sunnyvale, CA.
- Must be legally authorized to work in the United States without current or future employer sponsorship.