Job description
Job Title: Associate Computer Operator Location : Mobile, Alabama (onsite). Employment Type : Full-time Altera Digital Health Managed Services – Springhill Medical Center About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Position Summar y Altera managed services IT Team located at Springhill Medical Center in Mobile, Alabama is seeking Associate Computer Operator to join our Information Technology team in Mobile, Alabama.
This entry-level role is crucial for ensuring the smooth and efficient operation of our critical IT systems and data management processes. An ideal candidate will be a proactive individual with a foundational understanding of IT operations, eager to learn, and committed to maintaining high standards of quality and service in a dynamic healthcare technology environment. Altera Digital health provides managed services to Springhill Medical Center’s facilities and is located on the hospital’s main site in Mobile, AL.
Key Responsibilities
- As an Associate Computer Operator, you will be responsible for: Monitoring computer systems, networks, and applications to ensure continuous operation and identify potential issues.
- Executing scheduled batch jobs, data backups, and system processes accurately and on time.
- Responding to system alerts, error messages, and operational incidents, performing initial troubleshooting, and escalating complex issues to appropriate teams.
- Maintaining detailed operational logs and documentation of system activities, incidents, and resolutions.
- Adhering strictly to operational procedures, security protocols, and data integrity standards.
- Collaborating effectively with other IT teams and internal stakeholders to support system maintenance and problem resolution.
- Participating in on-call rotations and providing after-hours support during peak times, including end-of-month/quarter/year, as required to meet business needs.
- Demonstrating a commitment to quality by following relevant procedures and paying attention to detail in all tasks.
- Communicating clearly and concisely with team members and clients regarding system status and operational updates.
- Role Requirement Total Years of Experience: 0-2 years of relevant work experience.
- Education: Bachelor's Degree (Preferred).
- Mandatory Skills: Basic understanding of IT operations and computer systems.
- Strong attention to detail and commitment to quality.
- Ability to follow established procedures and protocols.
- Effective communication skills (verbal and written).
- Problem-solving aptitude and ability to perform initial troubleshooting.
- Ability to work independently with minimal guidance and as part of a team.
- Flexibility to work irregular hours, including shifts, overtime, and weekends, and participate in on-call rotations.
- Good to Have/Preferred Skills: Experience with system monitoring tools.
- Familiarity with data backup and recovery processes.
- Basic knowledge of network concepts.
- Proficiency in documenting operational procedures.
- Hourly rate: $20.01 The salary range reflects the anticipated base salary for this position at the time of posting.
- Final compensation may vary based on factors including experience, skills, education.