Customer Information System Solution Architect

Job Family : Solutions Architecture Consulting Travel Required : Up to 50% Clearance Required : None What You Will Do: Own the CIS Solution Blueprint: customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning Define bill calculation architecture: billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling Lead Fit-Gap workshops across Customer Ops, Revenue Mgmt, Metering, IT, and Regulatory Affairs Govern configuration standards; conduct peer reviews of configuration workbooks and functional design documents Translate regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into implementable rate configurations Author test scripts for billing cycle, SIT, and UAT; lead bill calculation regression testing across rate schedule portfolios Design AMI/MDM integration: interval data ingestion, VEE triggers, register reconciliation, connect/disconnect dispatch Define cutover data load sequence and reconciliation controls balancing to legacy system totals Architect CIS integrations: OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial posting Lead a team of 4–10 CIS functional consultants and integration specialists across design, build, test, and deploy Own customer data migration strategy from legacy CIS: master data, billing/payment history, and open AR balance cutover Design role-based training and produce knowledge transfer materials for CSRs, billing analysts, and metering staff Support CIS business development and capture activities What You Will Need: Bachelors degree with a MINIMUM of TEN (10) years of CIS consulting or utility technology experience, and a MINIMUM of FIVE (5) years in CIS solution architecture or functional delivery leadership. Experience is SAP CIS is highly preferred Demonstrated CIS data migration leadership: customer master, billing history, and open AR balance migration from legacy platforms At least TWO (2) full-lifecycle CIS implementations at electric, gas, or water utilities as lead architect or functional lead CIS integration architecture experience with 2+ of: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL Hands-on configuration experience: SAP IS-U / S/4HANA Utilities OR Oracle CC&B / CCS (C2M) — deep expertise in at least one platform required Deep knowledge of utility meter-to-cash process: read acquisition → VEE → bill calc → invoice → payment → collections → write-off Direct experience designing complex utility rate structures: TOU, NEM, demand charges, budget billing, and income-qualified program rates What Would Be Nice To Have: SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities Experience with legacy source CIS platforms: Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems Oracle Utilities Implementation Specialist (CC&B or C2M) Salesforce Energy & Utilities Cloud as CRM layer integrated with SAP or Oracle CIS backends Dual-platform experience (SAP + Oracle) — strong differentiator for migration programs EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing PCI-DSS and customer PII / data security compliance requirements in utility CIS environments Oracle C2M cloud deployment (OCI SaaS) configuration experience NERC CIP / NIST CSF awareness for CIS systems within or adjacent to the utility control network The annual salary range for this position is $162,000.00-$270,000.00.

Compensation

decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits

• include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
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