Onsite ServiceNow Architect

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress.

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As a Onsite ServiceNow Architect at Kyndryl you will work onsite 5 days a week in Upper Arlington, Ohio . as a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level—defining platform standards and governance—while remaining "hands-on" to develop, configure, and troubleshoot complex workflows.

As a Onsite ServiceNow Architect You will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization. This position is for a government client and we can only hire US citizens or full green card holders. The successful candidate will work onsite 5 days a week in Upper Arlington, Ohio Required skills and experience Key Responsibilities: Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.

Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs. FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements. Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.

Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability. Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.

Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

• Why Kyndryl: We’re a purpose-driven company committed to innovation and empowering our people.
• Here, your work contributes to meaningful outcomes for clients and communities.
• Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career.
• We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
• Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
• You’re good at what you do and possess the required experience to provide it.
• However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
• You are customer-focused – someone who prioritizes customer success in your work.
• And finally, you’re open and borderless – naturally inclusive in how you work with others.
• Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
• This position is for a government client and we can only hire US citizens or full green card holders Required Technical and Professional Experience The successful candidate will work onsite 5 days a week in Upper Arlington, Ohio Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
• Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
• FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
• Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
• Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
• Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
• Required Qualifications: Experience: 5+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
• Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
• Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
• CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
• Citizenship: Must be a US Citizen or Green Card holder.
• Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
• Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) – ITSM or ITOM preferred ITIL v4 Foundations Preferred Certifications: ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA) Security+ or similar cybersecurity certification The compensation range for the position in the U.S. is -$115,080 to $218,520 based on a full-time schedule.
• Your actual compensation may vary depending on your geography, job-related skills and experience.
• For part time roles, the compensation will be adjusted appropriately.
• The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
• There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$138,120 to $262,320 California (All Other):$126,600 to $240,480 Colorado: $115,080 to $218,520 Massachusetts$115,080 to $240,480 New York City: $138,120 to $262,320 Washington: $126,600 to $240,480 Washington DC:$126,600 to $240,480 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
• Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
• Applications will be accepted on a rolling basis.
• Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are.
• We welcome people of all cultures, backgrounds, and experiences.
• But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
• This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
• That’s the Kyndryl Way.
• What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
• Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
• Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
• Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
• At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
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• If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.