Job description
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 11am - 8pm CST (Mon to Fri), to support patient in/outbound contact.
Essential Functions
for Customer Service Representative In addition to working as prescribed, specific responsibilities of this role include: Responsible for consistently meeting production standards for inbound and outbound calls Responsible for consistently meeting quality assurance standards. Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems. Protects customer information by keeping all information confidential.
Processes miscellaneous paperwork and documentation. Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service Schedules call backs as needed. Be a collaborative team member.
Assist with additional tasks as assigned by supervisor or call center management. Minimum Requirements: Education/Experience/Certification Requirements MUST be available to work 11am - 8pm CST . High-speed home internet (NOT Cell-based internet) required .
Ability to test home internet speed, to ensure adequate bandwidth. Excellent communication (written and oral) and interpersonal skills. Strong organizational, multi-tasking, and time-management skills.
Must be detail oriented and able to follow through on issues to resolution. Must be able to act both independently and as a team member. High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications
One year or more provide customer service support over the phone in remote setting. Experience handling up to 100 customer contacts per day