Job description
Client Success Manager - Client Growth Own Your Impact. At Propio, we don't believe careers happen to people. We believe people create them.
Here, you're trusted to make decisions, challenge assumptions, drive innovation, and shape outcomes. Your success is not limited by hierarchy or tenure. It's fueled by your ambition, your curiosity, and your willingness to own your impact.
If you're looking for a role where you can simply maintain the status quo, this probably isn't it, but if you're looking for a place where your ideas matter, your growth is accelerated, and your work creates meaningful impact across the world, we'd love to talk. Why Propio? Every day, communication changes lives.
A patient receives care they otherwise couldn't access. A family gains critical information. A business connects with a customer.
A community becomes more inclusive. These moments happen because barriers are removed. And behind those moments are Propio team members who show up every day to solve problems, innovate, and build the future.
This isn't just work. This is world impact. As a Client Success Manager - Client Growth, you'll have the opportunity to make a meaningful contribution to the continued growth and transformation of Propio.
You'll be empowered to: Take ownership of important initiatives and outcomes. Drive meaningful business results. Influence decisions and contribute new ideas.
Partner with talented, high-performing team members. Challenge yourself through continuous learning and growth. Help shape the future of a rapidly growing organization.
What You'll Own The Client Success Manager- Client Growth will be responsible for managing and growing a portfolio of accounts, with a primary focus on sales-based expansion (50%), client retention (30%), and client operational support (20%). In this client-facing, revenue-oriented role, you will own strategic account growth by building trusted relationships, identifying sales opportunities, developing account expansion strategies, and driving upsell and cross-sell activity across existing client accounts. You’ll be expected to prospect within current client organizations, uncover new stakeholders and buying centers, position Propio’s solutions to solve client challenges, and contribute directly to measurable revenue growth, pipeline development, and long-term client value.
This role is located in our Overland Park, KS office and may require travel up to 20%. Serve as the strategic point of contact for a portfolio of clients, building relationships, understanding business needs, and positioning Propio solutions to support client objectives. Develop and execute account plans to increase revenue, expand service adoption, and identify opportunities across departments, locations, service lines, and stakeholders.
Identify, qualify, and advance expansion opportunities through upselling, cross-selling, and prospecting within existing client organizations. Manage client projects, contracts, renewals, negotiations, and cross-functional initiatives to ensure service excellence, operational alignment, and favorable outcomes. Track opportunities, sales activity, revenue impact, and client communications in CRM systems such as Salesforce, maintaining accurate account and pipeline visibility.
Resolve client inquiries and concerns related to billing, interpreting services, and quality while maintaining strong client relationships. Represent Propio through client presentations, business reviews, training, and other internal or external initiatives, while supporting the development of Client Success Administrators. Perform other responsibilities and duties as assigned.
What Makes Someone Successful Here The most successful people at Propio aren't necessarily the ones with the longest resumes. They're the people who: Take ownership instead of waiting for direction. Embrace challenges as opportunities to grow.
Continuously seek better ways of working. Turn ideas into action. Hold themselves and others accountable to high standards.
Are driven by making a measurable impact.