Job description
Classification: Contract
Contract Length: 6 months
CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.
What makes HCA Healthcare Information Technology Group (ITG) unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed many industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to raise the bar, unlock possibilities, and care like family.
Position Summary
- HCA ITG Consulting Automation Analysts are innovative individuals who use creativity and stakeholder partnerships to deliver business value. Consulting Automation Analysts utilize process and technical expertise and leadership skills to direct staff and resolve issues to ensure automation programs and requirements are met. Consulting Automation Analysts ensure the execution on automation efforts with enterprise interdependencies, size, visibility, and complexity levels and communicate across multiple channels including ITG and Business Operations, to define an initiative’s design and document desired solutions, develop automatons according to best practices and guidelines, and test automations to approved plans.
- Consulting Automation Analysts have ownership of their efforts from conception, through the deployment of their products, including turnover to the appropriate technical and user support organizations. As a recognized leader, Consulting Automation Analysts will be sought after to coach and mentor colleagues.
- Consulting Automation Analysts also serve as automation and process consultants to other ITG and Business Units. Consulting Automation Analysts use their expansive technical and business expertise to inform decisions around process reengineering, technical feasibility, program management, standards and best practices, and support functions.
Consulting Automation Analysts are the face of the Automation Center of Excellence’s programmatic expertise to the rest of HCA.
Core Competencies:
- Documentation - Process Improvement/Redesign - Solution Design - Communication, Diplomacy and Advocacy - Testing - Implementation Knowledge - Facilitation/Presentation - Requirements - Leadership - Planning VALUABLE SKILLS - Technology Evaluation - Domain Knowledge - Scripting - Version Control SPECIALIST/EMERGING SKILLS - AI/AIOps - Machine Learning - Contract Negotiation/Vendor Relations
- Statistics and Data Science
Major Responsibilities:
- 7+ years of experience required
- Provide process and automation consulting services to ITG and Business Units
- Serve as process and program leaders in HCA’s automation community of practice
- Lead automation teams in the execution of larger programs
- Executes against enterprise-wide cross-functional automation initiatives
- Elicit and gather requirements for automation projects by working directly with internal and external customers
- Develop and maintain strong, proactive relationships with internal customers and IT teams to deliver actionable solutions
- Assess and quantify potential benefits of automation for business and technical processes
- Assist with building automation strategies and frameworks based on planned and prioritized automation work
- Design, Develop, Execute and Maintain Automated Scripts to specifications
- Identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance
- Write efficient, easy-to-follow documentation on automation tools, scripts, and processes
- Assist with manual testing as needed to help development team meet schedule commitments
- Promote, recommend, and implement improvements to automation frameworks and processes
- Plan, implement and support upgrades, configuration and customization of tools and technologies utilized by the Automation COE
- Mentor other team members in technical skills as well as business related areas and provide guidance on complex automation efforts
- Take ownership of automation initiatives and work closely with Team Lead and/or Manager with all automation project planning activities
- Stay informed of automation industry trends and best practices
- Communicate value of automation to enterprise to both technical and business leadership
- Works with multiple areas at HCA to ensure understanding of assigned task.
- Adherence to all HCA standards and policies.
- Supports development of technical standards.
- Analyzes user specifications and requirements.
- Identifies opportunities for process improvements.
- Works to participate and learn best practices and procedures.
- Adheres to best practices for software design, retention, documentation, and deployment strategies.
- Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.
- Gathers and documents business, user, functional and non-functional requirements for in scope products.
- Establishes and maintains solid business relationships.
- Actively owns and participates in lifecycle management of assigned applications and infrastructure.
- May provide afterhours/on-call support for applications.
- Has the ability resolve simple to complex production support issues.
- Performs other duties as assigned.
- Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- 7+ years of experience in a Systems Engineering, Analyst or Developer Required
- Ability to write efficient, easy-to-follow documentation on automation tools, scripts, and processes Required
- Ability to evaluate automation utilizing Six-Sigma principles for improvement opportunities Required
- Ability to design, develop, and monitor business and technical processes Required
- Ability to identify, design, and develop creative solutions for practical automation problems during design, scripting, execution or maintenance Required
- Ability to build relationships, communicate effectively both formally and informally, and advocate for automation across the company Required
- Knowledge of testing best practices and skill in implementing them in SDLC Required
- Knowledge of frameworks and software design patterns used for implementing software solutions Required
- Ability to present and facilitate technical ideas while creating alignment among audience of varying disciplines Required
- Ability to determine alignment of new technologies to HCA strategic roadmap Required
- Ability to elicit and gather requirements for automation projects by working directly with internal/external customers Required
- Ability to become a trusted advisor, lead projects and programs, be a catalyst for change, dive collaboration among the automation community, and be a thought leader at HCA Required
- Ability to create project plans, understand dependencies, and drive towards identified milestones Required
- Knowledge of automation landscape, current and future industry offerings, and internal HCA capabilities Required
- Understanding of the HCA technical landscape Required
- Skill in using scripts to execute processes Required
- Skill in utilizing GitHub repositories as code repositories and version control Required
- Extensive depth of knowledge in one or more automation domains Required
- Knowledge of how contracting is handled Required
- Ability to work, make aligned decisions, plan and accomplish goals without explicit direction/guidance from leadership Required
- Knowledge of Artificial Intelligence principles and capabilities and the ability to identify use cases for it Required
- Knowledge of Machine Learning principles and capabilities, and the ability to identify use cases for it Required
- Ability to promote, recommend, and implement improvements to automation frameworks and processes Required
- Ability to teach other team members and other external staff Required
- Ability to design, develop, and monitor KPI, operational metrics, and other relevant automation data Required
- Ability to make decisions based on observed trends in the industry and platform Required
- Ability to perform interviews, evaluate candidates, assist with career path and performance evaluations of team members Preferred
- Knowledge of system architecture Preferred
- Ability to multitask, managing multiple projects and priorities Required
- Ability to be detail oriented and organized Required
- Ability to be adaptable and flexible and to handle ambiguity and changing priorities Required
- Behavior constituting professional demeanor and positive attitude Required
- Occasional Travel: The job may require travel from time- to-time, but not on a regular basis.
- Reviews, analyzes, and evaluates information technology systems operations.
- We are on a mission to change the face of the healthcare industry through value driven products. These products will create innovation to all users of healthcare across HCA’s nationwide ecosystem. To do this we are building teams that are curious and quick to adapt to new technologies.
- Participate in the day-to-day support and maintenance activities
- Reviews, analyzes, and evaluates information technology systems operations.
- Determines user needs and requirements and recommends ways to improve systems.
- Serves as primary point of contact between users and engineering/development staff.
- May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a project leader or manager.