About this role
Job Description Summary The Field Engineer II will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in the Tulsa OK area. Job Description Key Responsibilities: Assist customers in the use of instruments and systems; provide educational programs for customers as required; train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs. Work with service engineering team members and other staff to develop effective solutions for complex customer requirements. Develop and maintain customer relationships to ensure high levels of satisfaction. Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through. Coordinate and manage multiple priorities to complete assigned tasks within established timeframes. Utilize data analysis skills to resolve customer issues and identify opportunities. Leverage knowledge base to solve customer challenges. Demonstrate excellent interpersonal skills and decision making abilities. Maintain appropriate documentation for services performed.
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