Job description
ABOUT VERATO As digital transformation and AI progress at lightning speed, organizations find themselves data-rich and insights-poor. Digital transformation’s promise to drive better experiences and business performance is falling short. Data is often trapped in silos across disconnected systems of record, such as ERPs and EHRs, systems of engagement, such as CRMs, and systems of insight, such as cloud data platforms.
These systems cannot integrate seamlessly without a single source of truth for identity, making it impossible to share and consume complete and trusted 360-degree views of people, organizations, and networks. Verato, the identity intelligence experts, powers exceptional experiences everywhere by solving the problem that drives everything else — knowing who is who. The Verato MDM Cloud, the next generation of MDM, delivers unprecedented identity intelligence by uniquely combining extraordinary identity resolution and enrichment with identity verification, AI-powered data governance, and advanced insights.
Verato re-imagines MDM to be purpose-built and nimble to drive a complete and trusted 360-degree view of people, organizations, and networks across complex ecosystems with unmatched speed to value, enterprise-grade performance, and customer success. More than 75% of the US population flows through Verato, powering a single source of truth for identity across the critical industries of healthcare, life sciences, financial services, public sector, and beyond. For more information, visit verato.com.
Core to Verato’s strategy for sustained growth is our commitment to building a strong, people-first culture that attracts, develops, and retains top talent worldwide. Verato operates on the simple principle that a company must prioritize its employees first and foremost. In return, these employees will take care of the company’s customers, and in turn, those customers will support the company’s shareholders.
Verato believes in empowering teams with the best tools and development opportunities available. Staff are given chances to expand their knowledge in areas like technology (e.g., big data, distributed/cloud computing, complex algorithms), healthcare, and organizational development. As Verato continues a path of high growth and significant impact, every team member gains an influential front-row seat as we execute our business strategy.
Together, we can bring about a profound and positive transformation in healthcare as we know it today.
ABOUT THE POSITION
As a Senior Project Manager , you will oversee high-impact, complex projects, including work with Verato’s strategic accounts. This role requires expertise in project leadership, stakeholder management, and the delivery of solutions that align with Verato’s identity management platform for healthcare and other markets. Acting as a trusted advisor, you will work cross-functionally to ensure projects achieve measurable business value while maintaining strong customer relationships.
This position reports to the VP of Professional Services, Customer Experience .
ESSENTIAL FUNCTIONS
AND DUTIES This is a multi-disciplinary role that requires excellent communication and organization skills, along with an understanding of technology and project management processes, and the ability to have a customer-first perspective. Oversee the entire lifecycle of high-priority projects, from contract initiation through delivery, ensuring alignment with customer objectives and timelines. Serve as the primary liaison for strategic accounts, building strong relationships with executive-level stakeholders and aligning project goals with their broader business strategies.
Identify, assess, and mitigate project risks, escalating critical issues as needed to keep projects on track. Define, measure, and report on key ROI metrics for implemented solutions to demonstrate business value. Lead cross-functional teams, including solution architects, implementation consultants, customer success managers, and technical support, to ensure seamless execution of account-specific objectives.
Provide guidance on Verato’s technology and implementation best practices, ensuring customers leverage the full potential of the platform. Develop project documentation, including plans, architectural diagrams, and data flows, tailored to customer needs. Facilitate technical workshops and collaborative strategy sessions with client teams, turning insights into actionable deliverables.
Partner with product, engineering, and customer success teams to gather feedback and drive continuous improvements in Verato’s offerings and processes. Support organizational change management to ensure project adoption and impact. Mentor and advise junior project team members, supporting their development and growth.
Plan and manage resource allocation to optimize capacity across multiple concurrent projects. Build and maintain trusted, long-term customer relationships. Ensure compliance with privacy and security protocols, adhering to company and industry standards.