Site Reliability Engineer

Join the Team Modernizing Medicine At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description Summary: ModMed is seeking a driven Site Reliability Engineer to join our high-performing, collaborative, and passionate team. In this role, you’ll be instrumental in ensuring our cloud infrastructure is secure, scalable, reliable, and cost-efficient , enabling our developers to move fast while building innovative solutions that truly Modernize Medicine . This is a hands-on position where you’ll lead automation, observability, and performance initiatives across a dynamic healthcare IT environment, helping shape the future of our cloud-native platform.

Key Responsibilities

• Cloud Infrastructure Management: Administer and optimize AWS environments for security, performance, scalability, and cost-efficiency.
• Monitoring & Observability: Enhance DataDog monitoring to proactively detect and resolve issues.
• Developer Empowerment: Standardize infrastructure and provide self-service access through GitOps, APIs, UIs, and other automation tools.
• Containerization & Orchestration: Lead Kubernetes initiatives to improve efficiency, scalability, and resilience.
• Performance Tuning & Cost Optimization: Continuously improve cloud performance and reduce costs through smart resource management.
• Incident Response & Troubleshooting: Quickly diagnose and resolve complex issues across AWS environments.
• Security & Compliance: Implement best practices for cloud security and regulatory compliance.
• CI/CD Optimization: Improve deployment pipelines using Jenkins, GitHub Actions, and AWS services for fast and reliable releases.
• Mentorship & Collaboration: Guide junior engineers, foster learning, and promote a culture of operational excellence.
• Cross-Functional Partnerships: Work closely with product, engineering, and operations teams to deliver AWS-based solutions that meet business objectives.
• Required Qualifications: Experience: 5+ years in Cloud/Site Reliability Engineering.
• Cloud Expertise: Deep hands-on experience with AWS, including security, performance tuning, and cost management.
• Automation & Tooling: Proficiency with DataDog, Terraform, Ansible, Kubernetes, Jenkins, and scripting languages (Python, Bash).
• Technical Knowledge: Strong understanding of networking, cloud security, CI/CD best practices, and Windows Server/IIS administration.
• Leadership: Proven ability to mentor engineers and drive technical initiatives.
• Communication: Excellent verbal and written skills, able to clearly explain technical concepts to diverse stakeholders.
• Mindset: Passionate about reliability, automation, and building scalable, cloud-native systems in a fast-paced environment.
• ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce.
• Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
• After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning , Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
• PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media.
• The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals.
• Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com).
• Please check senders’ email addresses carefully.
• Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process.
• If you are receiving communications as described above, please report them to the FTC website .