PointClickCare Jobs & Hiring Trends

The Senior Customer Experience Manager works with the Customer Experience Director at PointClickCare. The role focuses on partnering with multiple internal stakeholders to define, govern, and measure the end-to-end customer experience.

The Software Training Specialist prepares and delivers high-quality training programs to new and existing healthcare customers. The role involves conducting online and onsite instructor-led sessions, coaching customer super users, and leveraging adult learning principles and AI tools to drive software adoption. Up to 30% travel to customer sites is required.

PointClickCare is seeking a Technical Program Manager for an 8-month contract to oversee project scheduling, capacity planning, and go-live readiness for Data Migration initiatives. The role involves collaborating with cross-functional teams and customers to ensure projects are prioritized and delivered efficiently. Additionally, you will drive operational excellence by implementing process improvements, automation, and AI-enabled solutions.

The Senior Vice President of Product Management for Data Products & Strategy defines and leads PointClickCare’s enterprise strategy for Data as a Product. Reporting directly to the Chief Product & Technology Officer, this executive role transforms data assets and network scale into customer-facing products, APIs, marketplace capabilities, and AI solutions. The role also drives data monetization, ecosystem expansion, and portfolio performance while leading a high-performing product leadership organization.

PointClickCare is seeking a Senior Enterprise Customer Success Manager to serve as a strategic advisor to leading healthcare organizations, including health systems, health plans, and ACOs. In this role, you will build executive relationships and drive technology adoption to deliver measurable clinical, financial, and operational outcomes. The ideal candidate brings strong customer success expertise alongside deep domain knowledge in healthcare operations and value-based care.

The Marketing Automation Architect defines the vision, architecture, and governance for PointClickCare's marketing automation platform, specifically within Adobe Marketo Engage. Reporting to the Director of Marketing Analytics & Marketing Technology, the role enables scalable, data-driven customer engagement across the buyer lifecycle. The position combines platform architecture, solution design, and strategic consulting while partnering with cross-functional teams like Sales Operations, IT, and Analytics.

The Market Research Manager at PointClickCare leads the design, implementation, and analysis of qualitative and quantitative market research to inform software product strategy, growth, and innovation. The role involves analyzing customer data, generating actionable business recommendations, and collaborating across cross-functional teams like product, sales, and marketing. Additionally, the manager coordinates with external research partners to support product development and go-to-market initiatives.

PointClickCare is hiring a VP of Design & User Experience to lead and scale UX, content design, and user research across its B2B healthcare technology platform. This executive leader will partner with Product and Engineering leadership to drive unified product experiences, establish design governance, and integrate AI-enabled workflows. The position is remote with required travel to offices in Mississauga or Salt Lake City for key team events.

PointClickCare is seeking a Principal Software Data Engineer to lead the design, development, and maintenance of large-scale data platforms and microservices-based data pipelines. In this hands-on leadership role, you will enhance batch and real-time data solutions, mentor team members, and drive technical excellence across distributed systems. You will also collaborate cross-functionally to advance modernization efforts through event-driven architectures, cloud platforms, and data governance practices.

PointClickCare is seeking a Content Strategist for a contract position in the US. The role contributes to a leading healthtech platform serving over 30,000 provider organizations through human-first, AI-accelerated healthcare innovation.

The Software Implementation Consultant serves as the primary customer liaison to guide software implementation and optimize workflows in Long-Term and Post-Acute Care (LTPAC) settings. In this role, you will analyze business processes, lead system setup and configuration, and act as a trusted advisor to drive solution adoption. The position requires up to 30% travel to customer sites and regional meetings.

The Sr. Provider Customer Success Manager serves as a primary strategic partner and trusted advisor to healthcare clients, including hospital systems, provider organizations, and health plans. In this role, you will drive PointClickCare technology adoption, manage strategic account plans, and analyze performance data to demonstrate ROI. You will also reconcile business challenges and cultivate client collaboration to facilitate optimal partnerships.

PointClickCare is inviting Customer Operations professionals within Healthcare, SaaS, or Enterprise Software to join their Talent Community. Candidates can express interest to stay informed about future job openings across various operational functions. Key areas of growth include Customer Support, Professional Services, Educational Services, Implementation, and Vendor Integration Services.

PointClickCare is hiring a Senior Applied Researcher in AI/ML to join its Advanced Technology team. The role involves designing, building, and evaluating machine learning and GenAI/LLM-based model systems for healthcare applications in a SaaS environment. You will collaborate across functions to apply AI solutions to structured and unstructured healthcare data.

The Strategic Finance Analytics Manager builds and leads the financial modeling and analytics capability within PointClickCare's strategic finance function. Near-term focus centers on pricing and monetization analytics to drive profitability, optimize commercial strategy, and guide resource allocation. The role actively applies AI/ML techniques to modernize modeling, scenario generation, and strategic reporting.