Job description
The Client Resolution & Clinical Specialist reports to the Customer Service Manager, Clinical. This individual is recognized by peers and customers as a product and industry expert. The Client Resolution & Clinical Specialist will provide excellent customer service by fielding incoming calls, emails, and chats and providing timely and quality responses back to the customer.
- Provide immediate, professional, and courteous customer interaction for all inbound support requests
- Ensure proper recording, documentation, and closure of customer issues
- Note findings related to suspected system issues and escalate tickets for review
- Serve as a product specialist providing consults during customer onboarding
- Provide live, online customer training as needed
Our Ideal Candidate
- Understands the importance of our work and shows empathy towards the customers and patients we support
- Actively seeks to gain new skills in both technical and domain areas
- Works well under pressure and is able to manage several tasks simultaneously
- Works effectively in a team setting and independently
- Previous software support and/or training experience is a plus
- Experience with various medical software platforms is a plus
- Healthcare industry-related experience is a plus
Necessary Skills and Qualifications
- Bachelor’s degree
- Strong verbal and written communication skills, with attention to detail
- Comprehensive knowledge and experience with computer operating systems and various internet browsers
- Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)
Compensation: $21.60 - $26.45 / hour
RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.