About this role
The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings.
Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development.
This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide.
Key Responsibilities
Global Application Management Leadership
- Own and scale a global Application Management function supporting mission-critical client environments across all regions
- Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks
- Drive consistency, quality, and continuous improvement across geographically distributed teams
- Ensure alignment with regional regulatory, operational, and client-specific requirements
U.S. Managed Solutions Leadership
SRE & Reliability Engineering
- Interface-as-a-Service
- HealthShare
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